Refund policy
LIFAG Urns Return & Refund Policy
At LIFAG Urns, we are dedicated to providing high-quality cremation urns and memorial products. If you are not completely satisfied with your purchase, we are here to help.
Returns
- You may return unused, non-personalized items within 30 days of delivery for a refund or exchange.
- Items must be in their original condition, unused, and in the original packaging.
- Personalized or custom-engraved items cannot be returned unless there is a defect or error on our part.
- A 10% restocking fee will be deducted from the refund amount for all returns, except for damaged or defective items.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days to your original payment method, minus the 10% restocking fee.
Exchanges & Damaged Items
- If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the issue. We will replace the item at no additional cost.
- For exchanges, follow the return process and place a new order for the desired item.
Return Shipping
- Customers are responsible for return shipping costs unless the item arrived damaged or there was an error on our part.
- We recommend using a trackable shipping service to ensure your return is received.
How to Initiate a Return
To start a return, please contact our customer service team at info@lifagurns.com or call 1-925-220-2781 with your order number and reason for return.
If you have any questions, we’re here to assist you. Thank you for trusting LIFAG Urns to honor your loved one’s memory.
